Buncombe County Submitted: June 3, 2022 | Updated: June 14, 2022

(June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

Good afternoon Buncombe County Sheriff's Office (Records Officer),

I'd like to make a public records request for the following information under NC Public Records Law.
Ref: https://www.ncleg.net/enactedlegislation/statutes/html/bychapter/chapter_132.html

This request is regarding “call types and response times” for BCSO calls for service.

Please provide the following for each year 2018, 2019, 2020, 2021, 2022 (year to date):

- Number of calls for service (annual total)
- Average response time (from time the call is taken to arrival)
- Top 20 most frequent call type classification

Please do not include any personally identifying information about callers -- Such as location, address of call, name of individuals, etc. This is not relevant to the request.

** If you are unable to fulfill any or all parts of this request, please specifically cite where a reason for denial is justified under NC Public Records Law. **

Thank you for your assistance!

Editor’s Note: Sunshine Request makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.

Status: Completed

Activity:

  • June 14, 2022 5:13 pm

    1 week ago

    from: Sunshine Request <[email protected]>
    to: Aaron Sarver <[email protected]>
    date: Jun 14, 2022, 5:13 PM
    subject: Re: Records Request: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    Good afternoon Aaron,

     

    Thank you for your help with this request! I’ve marked it as completed on our site.

     

    Have a good day.


    Status: Completed
  • June 8, 2022 2:55 pm

    2 weeks ago

    from: Aaron Sarver <[email protected]>
    to: Sunshine Request <[email protected]>
    date: Jun 8, 2022, 2:55 PM
    subject: Re: Records Request: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    Hey Sunshine Requests,

     

    The average response time for our priority calls is as follows:

     

    2018 – 13:38 total, 2:35 is dispatch and 11:03 is travel time
    2019 – 13:04 total, 2:27 is dispatch and 10:37 is travel time
    2020 – 12:37 total, 2:21 is dispatch and 10:16 is travel time
    2021 – 12:11 total, 2:37 is dispatch and 9:34 is travel time
    2022 – 11:57 total, 2:30 is dispatch and 9:27 is travel time

     

    911 dispatch is not able to pull the Top 20 most frequent types of calls out of CAD, so we will not be able to provide that information.

     

    I believe this completes this request.

     

    Aaron


    Status: Response Received from Government
  • June 8, 2022 9:26 am

    2 weeks ago

    from: Aaron Sarver <[email protected]>
    to: Sunshine Request <[email protected]>
    date: Jun 8, 2022, 9:26 AM
    subject: Re: Records Request: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    It will take a little bit to get the other info as it’s more complicated to pull and calculate, but here are the calls for service:

     

    2018 – 75742
    2019 – 88406
    2020 – 78684
    2021 – 77256
    2022 YTD – 32383


    Status: Response Received from Government
  • June 7, 2022 3:09 pm

    2 weeks ago

    from: Aaron Sarver <[email protected]>
    to: Sunshine Request <[email protected]>
    date: Jun 7, 2022, 3:09 PM
    subject: Re: Records Request: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    Got it, thanks.


    Status: Government Processing Request
  • June 7, 2022 2:52 pm

    2 weeks ago

    from: Sunshine Request <[email protected]>
    to: Aaron Sarver <[email protected]>
    date: Jun 7, 2022, 2:52 PM
    subject: Records Request: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    Hello Buncombe County Sheriff’s Office (Records Officer),

     

    I’d like to make a public records request for information that may be available in your office.

     

    If you’re not the appropriate party to contact about the request, please provide the correct name and email address of whom I should send it to.

     

    Please confirm receipt to let me know the request will begin processing, and if possible, please provide a rough estimate of when the request may be completed. I will plan on following up again around the end of the month if I have not heard back before then.

     

    Here are the details of the request:

     

    Subject: (June 2022) Request for Buncombe County, NC Sheriff’s Office: “Call types and response times” for calls for service. 2018, 2019, 2020, 2021, 2022 (year to date)

     

    Message: “Good afternoon Buncombe County Sheriff’s Office (Records Officer),

     

    I’d like to make a public records request for the following information under NC Public Records Law.
    Ref: https://www.ncleg.net/enactedlegislation/statutes/html/bychapter/chapter_132.html

     

    This request is regarding “call types and response times” for BCSO calls for service.

     

    Please provide the following for each year 2018, 2019, 2020, 2021, 2022 (year to date):

     

    – Number of calls for service (annual total)
    – Average response time (from time the call is taken to arrival)
    – Top 20 most frequent call type classification

     

    Please do not include any personally identifying information about callers — Such as location, address of call, name of individuals, etc. This is not relevant to the request.

     

    ** If you are unable to fulfill any or all parts of this request, please specifically cite where a reason for denial is justified under NC Public Records Law. **

     

    Thank you for your assistance!”

     

    Thank you!

     

    ** Sunshine Request (www.sunshinerequest.com) makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.


    Status: Sent to Government
  • June 3, 2022 4:42 pm

    3 weeks ago

    Submitted to Sunshine Request
    Status: Pending