Other (indicate in message) Submitted: May 8, 2024 | Updated: May 17, 2024

(May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

Good evening Sheriff, Rebecca, Randy, (or Records Officer / Custodian(s) of these records),

Please reply promptly to the following public records request, which I’m making in accordance with NC Public Records Law. https://www.ncleg.net/enactedlegislation/statutes/html/bychapter/chapter_132.html

Please provide the total number of calls received AND dispatched for the Cherokee County Sheriff's Office/911 Dispatch, during the time period of 01/01/2020 through 04/01/2024. Please also indicate the total number of calls received and dispatched by month to each entity (such as the Fire Dept, Police Dept, etc).

For Example:
January 2020. Total Calls: 100. Dispatched to Sheriff's Dept: 25. Dispatched to Fire Dept: 10

To be clear, I’m only requesting to know totals. Please DO NOT include any personally identifying information about callers, addresses, case #s, etc, if that type of data exists. It is not relevant to my request.

** I’m simply requesting an electronic copy of an electronic record, if one exists. I’m NOT asking for the opportunity to come in person to "inspect", nor to obtain a printed copy of, this electronic record. I’m requesting explicitly that any responsive info be provided to me via the electronic medium / electronic format (in which the copy of this record already exists). If you are unable to fulfill any or all parts of this request, please specifically cite where a reason for denial is justified under NC Public Records Law. **
————————————

Please note that by submitting this request, I’m NOT agreeing to pay any potential fees or associated costs related to my request. If it isn’t possible to process the request without incurring fees, then please let me know the itemized potential cost and clear explanations of those charges upfront, and DO NOT proceed until I respond.

By Law I’m not required to provide a name or address to associate with a public records request, but in order to move things along I’d like to clarify that this request is being made by:

Sunshine Request
PO Box 17391
Asheville, NC 28816

The request has been sent solely by me and my email address [email protected] . If anyone other than that email address contacts you to pursue a similar request, it did not come from me. Please do not commingle or treat that as an alteration or cancellation of my request – I intend to continue to pursue my request.

Thank you for your assistance!

** Sunshine Request (www.sunshinerequest.com) makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.

Editor’s Note: Sunshine Request makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.

Status: Completed

Activity:

  • May 17, 2024 1:50 pm

    1 month ago

    from: Theresa Creasman <[email protected]>
    to: Sunshine Request <[email protected]>
    cc: Randy Wiggins <[email protected]>, Dustin Smith <[email protected]>, Rebecca Costello <[email protected]>
    date: May 17, 2024, 1:53 PM
    subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    You’re welcome and you as well.

     

    Theresa S. Creasman

    Director

    Cherokee County E-911 Communications

    170 Marks Dr.

    Murphy, NC 28906

    Office:(828) 835-4965

    Fax:(828) 837-4129

    http://www.cherokeecounty-nc.gov/468/E-911-Communications

     

    This message and any attached documents are only for the use of the intended recipient(s), are confidential and may contain privileged information. Any unauthorized review, use, retransmission or other disclosure is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete the original message.


     

    from: Randy Wiggins <[email protected]>
    to: Sunshine Request <[email protected]>
    date: May 17, 2024, 1:50 PM
    subject: Automatic reply: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    I am currently out of the office and will be returning May 20th.  For immediate assistance please contact Maria Hass at [email protected].


     

    from: Sunshine Request <[email protected]>
    to: Theresa Creasman <[email protected]>
    cc: Randy Wiggins <[email protected]>, Dustin Smith <[email protected]>, Rebecca Costello <[email protected]>
    date: May 17, 2024, 1:50 PM
    subject: Re: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    Hi Theresa,

     

    Understood. Thank you for clarifying!

     

    I appreciate your help, and I will now mark this request as “Completed” on our website.

     

    Have a great weekend 🙂

     

    ~ The Sunshine Request Team


    Status: Completed
  • May 16, 2024 7:09 pm

    1 month ago

    from: Theresa Creasman <[email protected]>
    to: Sunshine Request <[email protected]>
    cc: Randy Wiggins <[email protected]>, Dustin Smith <[email protected]>, Rebecca Costello <[email protected]>
    date: May 16, 2024, 7:09 PM
    subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    When a call for service is requested a CAD (Computer Aided Dispatch) call is generated. Depending on the call for service type the appropriate agency is assigned to the call which generates the “dispatched” call status. We (Cherokee County E-911 Communications) dispatch for primary agencies of Law Enforcement, Fire and EMS in Cherokee County and provide secondary dispatch support services to agencies such as Highway Patrol, Wildlife, USFS etc.  The Received and Dispatched would be one call for service not two.

     

    Theresa S. Creasman

    Director

    Cherokee County E-911 Communications

    170 Marks Dr.

    Murphy, NC 28906

    Office:(828) 835-4965

    Fax:(828) 837-4129

    http://www.cherokeecounty-nc.gov/468/E-911-Communications

     

    This message and any attached documents are only for the use of the intended recipient(s), are confidential and may contain privileged information. Any unauthorized review, use, retransmission or other disclosure is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete the original message.


    Status: Clarification Provided
  • May 16, 2024 4:53 pm

    1 month ago

    from: Sunshine Request <[email protected]>
    to: Theresa Creasman <[email protected]>
    cc: Randy Wiggins <[email protected]>, Dustin Smith <[email protected]>, Rebecca Costello <[email protected]>
    date: May 16, 2024, 4:53 PM
    subject: Re: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    Hi Theresa,

     

    Thanks for providing the message and attachments I received via your “Zix” message today 05/16/24 at 12:01pm.

     

    I’d like to ask for some additional clarification to the following. My request asked for:

     

    Please provide the total number of calls received AND dispatched for the Cherokee County Sheriff’s Office/911 Dispatch, during the time period of 01/01/2020 through 04/01/2024. Please also indicate the total number of calls received and dispatched by month to each entity (such as the Fire Dept, Police Dept, etc).

     

    For Example:

    January 2020. Total Calls: 100. Dispatched to Sheriff’s Dept: 25. Dispatched to Fire Dept: 10

     

    To be clear, I’m only requesting to know totals. Please DO NOT include any personally identifying information about callers, addresses, case #s, etc, if that type of data exists. It is not relevant to my request.

     

    I reviewed the files you sent, but it isn’t clear to me if the totals in each row are meant to show “the total number of calls received” AND “the total number of calls dispatched” by each department / entity in that month. In other words — are you combining the total of “all calls received” and “all calls dispatched” as one number, rather than break them out individually?

     

    Thank you for your help!


    Status: Clarification Requested
  • May 15, 2024 12:01 pm

    1 month ago

    Received: May 16, 2024 12:01 PM
    Expires: Jun 15, 2024 12:01 PM
    From: [email protected]
    To: [email protected], [email protected], [email protected]
    Cc: [email protected]
    Subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    Good day,

    Please see the attached records responsive to your request.

    Theresa S. Creasman

    Director

    Cherokee County E-911 Communications

    170 Marks Dr

    Murphy, NC 28906

    Office:(828) 835-4965

    Fax:(828) 837-4129

    http://www.cherokeecounty-nc.gov/468/E-911-Communications

     

    Editor’s Note: Please see the two files referenced (“CHEROKEE COUNTY CALL STATS.zip”, and “image001.png“) at top left in our Documents section.

     


    from: Theresa Creasman <[email protected]>
    reply-to: [email protected]
    to: [email protected]
    date: May 16, 2024, 12:01 PM
    subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    New Zix secure email message from Cherokee County

     

    To view the secure message, click Open Message.

     

    The secure message expires on Jun 15, 2024 @ 04:01 PM (GMT).

     

    Do not reply to this notification message; this message was auto-generated by the sender”s security system. To reply to the sender, click Open Message.


    Status: Response Received from Government
  • May 9, 2024 1:25 pm

    2 months ago

    from: Theresa Creasman <[email protected]>
    to: Randy Wiggins <[email protected]>, Sunshine Request <[email protected]>, Dustin Smith <[email protected]>
    cc: Rebecca Costello <[email protected]>
    date: May 9, 2024, 1:25 PM
    subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    Received.

     

    Theresa S. Creasman

    Director

    Cherokee County E-911 Communications

    170 Marks Dr.

    Murphy, NC 28906

    Office:(828) 835-4965

    Fax:(828) 837-4129

    http://www.cherokeecounty-nc.gov/468/E-911-Communications

     

    This message and any attached documents are only for the use of the intended recipient(s), are confidential and may contain privileged information. Any unauthorized review, use, retransmission or other disclosure is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete the original message.


    Status: Government Processing Request
  • May 9, 2024 9:39 am

    2 months ago

    from: Randy Wiggins <[email protected]>
    to: Sunshine Request <[email protected]>, Dustin Smith <[email protected]>, Theresa Creasman <[email protected]>
    cc: Rebecca Costello <[email protected]>
    date: May 9, 2024, 9:39 AM
    subject: RE: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    I have copied this to Theresa Creasman, Telecommunications Manager, as the appropriate person to fulfill your public records request.

     

    Theresa – please see below.

     

    Randy Wiggins

    County Manager

    75 Peachtree Street

    Murphy, NC 28906

    Office: 828-837-5527 x.1815

    Fax: 828-837-9684

    Cell: 828-361-2501

    [email protected]


    Status: Government Processing Request
  • May 8, 2024 5:35 pm

    2 months ago

    from: Sunshine Request <[email protected]>
    to: [email protected]
    cc: [email protected], [email protected]
    date: May 8, 2024, 5:35 PM
    subject: Public records request. (May 2024) Request for Cherokee County, NC Sheriff’s Office: Total calls received and dispatched by month. From 01/01/20 – 04/01/24.

     

    Good evening Sheriff, Rebecca, Randy, (or Records Officer / Custodian(s) of these records),

     

    Please reply promptly to the following public records request, which I’m making in accordance with NC Public Records Law. https://www.ncleg.net/enactedlegislation/statutes/html/bychapter/chapter_132.html

     

    Please provide the total number of calls received AND dispatched for the Cherokee County Sheriff’s Office/911 Dispatch, during the time period of 01/01/2020 through 04/01/2024. Please also indicate the total number of calls received and dispatched by month to each entity (such as the Fire Dept, Police Dept, etc).

     

    For Example:
    January 2020. Total Calls: 100. Dispatched to Sheriff’s Dept: 25. Dispatched to Fire Dept: 10

     

    To be clear, I’m only requesting to know totals. Please DO NOT include any personally identifying information about callers, addresses, case #s, etc, if that type of data exists. It is not relevant to my request.

     

    ** I’m simply requesting an electronic copy of an electronic record, if one exists. I’m NOT asking for the opportunity to come in person to “inspect”, nor to obtain a printed copy of, this electronic record. I’m requesting explicitly that any responsive info be provided to me via the electronic medium / electronic format (in which the copy of this record already exists). If you are unable to fulfill any or all parts of this request, please specifically cite where a reason for denial is justified under NC Public Records Law. **
    ————————————

     

    Please note that by submitting this request, I’m NOT agreeing to pay any potential fees or associated costs related to my request. If it isn’t possible to process the request without incurring fees, then please let me know the itemized potential cost and clear explanations of those charges upfront, and DO NOT proceed until I respond.

     

    By Law I’m not required to provide a name or address to associate with a public records request, but in order to move things along I’d like to clarify that this request is being made by:

     

    Sunshine Request
    PO Box 17391
    Asheville, NC 28816

     

    The request has been sent solely by me and my email address [email protected] . If anyone other than that email address contacts you to pursue a similar request, it did not come from me. Please do not commingle or treat that as an alteration or cancellation of my request – I intend to continue to pursue my request.

     

    Thank you for your assistance!

     

    ** Sunshine Request (www.sunshinerequest.com) makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.


    Status: Sent to Government
  • May 8, 2024 5:35 pm

    2 months ago

    Submitted to Sunshine Request
    Status: Pending