City of Asheville Submitted: April 4, 2018 | Updated: June 4, 2018

Social Media Policy for City of Asheville Employees

I would like to request any policies or documentation related to the social media conduct of City employees. If any City departments, such as APD, have additional policies for their department, I would request those as well.

Status: Completed

Documents:

Activity:

June 4, 2018 4:54 pm
6 years ago

from: Sunshine Request <[email protected]>
to: Sarah Terwilliger <[email protected]>
date: Mon, Jun 4, 2018 at 4:54 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

Sarah,

Apologies for the delayed reply on this––thank you so much for your help!

We greatly appreciate it.

Sunshine Request

Status: Completed
May 17, 2018 12:35 pm
6 years ago

from: Sarah Terwilliger <[email protected]>
to: Sunshine Request <[email protected]>
date: Thu, May 17, 2018 at 12:35 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

In response to the follow-up question, please refer to the Ethics Policy, attached here.

Thank you,
Sarah

Sarah Terwilliger
Deputy City Clerk
Interim Public Records Officer

**Editor’s Note: Please see referenced file at top left in “documents”.

Status: Response Received from Government
May 4, 2018 1:43 pm
6 years ago

from: Sunshine Request <[email protected]>
to: Sarah Terwilliger <[email protected]>
date: Fri, May 4, 2018 at 1:43 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

Sarah,

Just wanted to follow up on this request!

Thank you!

Sunshine Request

Status: Follow up
April 25, 2018 4:53 pm
6 years ago

from: Sunshine Request <[email protected]>
to: Sarah Terwilliger <[email protected]>
date: Wed, Apr 25, 2018 at 4:53 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

Sarah,

Thank you so much!

Have a good evening.

Sunshine Request

Status: Follow up
April 25, 2018 2:12 pm
6 years ago

from: Sarah Terwilliger <[email protected]>
to: Sunshine Request <[email protected]>
date: Wed, Apr 25, 2018 at 2:12 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

I will follow-up. Thanks!

Sarah

Sarah Terwilliger
Deputy City Clerk
City of Asheville
(828) 259-5839

Status: Government Processing Request
April 25, 2018 2:08 pm
6 years ago

from: Sunshine Request <[email protected]>
to: Sarah Terwilliger <[email protected]>
cc: Public Records Request Inbox <[email protected]>
date: Wed, Apr 25, 2018 at 2:08 PM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

Hi Sarah,

Thanks again for your help!

We understand it might take some time to process the request – Just want to check in and ask whether there’s any update to report on the status of the request?

Have a great afternoon!

Sunshine Request

Status: Follow up
April 11, 2018 8:30 am
6 years ago

from: Sarah Terwilliger <[email protected]>
to: Public Records Request Inbox <[email protected]>
cc: [email protected]
date: Wed, Apr 11, 2018 at 8:30 AM
subject: Re: Records Request: Social Media Policy for City of Asheville Employees

Good morning Sunshine Request,

We are in receipt of the follow-up questions regarding the City of Asheville Social Media Policy and have reached out to the appropriate department to gather any additional public records related to this request.

Thank you,
Sarah

Status: Government Processing Request
April 4, 2018 7:40 pm
6 years ago

Automatic reply Re: [Public Records Request] Records Request: Social Media Policy for City of Asheville Employees

I am currently out of the office and will return Tuesday. For immediate concerns contact Sarah Terwilliger at [email protected]

—
Ben Fulmer

Public Records Officer
City of Asheville
City Clerk’s Office
(828) 259-5631

Status: Response Received from Government
April 4, 2018 7:40 pm
6 years ago

Hi Ben,

Thank you for that information.

I’d like to ask a couple of clarifying questions on the sender’s behalf:

1. The document you’ve shared is a marketing plan from 2011 that includes recommendations for how City of Asheville employees should utilize social media platforms in an official and personal capacity. I’ve noted the addendum at the bottom by Dawa Hitch, but it is still unclear to me whether or not this is an official policy. Can you please clarify whether this marketing plan was ever adopted by the City, and whether the City has any official policies related to the use of social media within the City?

2. Is there any part of the City’s personnel policy that specifies how employees should conduct themselves outside of the City’s official social media platforms (i.e. their personal social media accounts). For example, the City of Charlotte, NC has a very clear social media policy for City employees that specifies how they should conduct themselves while using the City’s official accounts as well as their own personal accounts. http://charlottenc.gov/HR/Documents/Social%20Media%20Policy.pdf. I’d like to know if Asheville has a policy similar to this.

Thank you for your time.
Have a great evening!

Sunshine Request

Status: Clarification Requested
April 4, 2018 2:33 pm
6 years ago

Hello Sunshine,

Here is what we are able to provide with regard to a social media policy.

Thanks,
—
Ben Fulmer

** Editor’s Note: Please see referenced file (Social_Media_Plan_10_13_2016.pdf) at top left in “Documents”.

Status: Response Received from Government
April 4, 2018 2:12 pm
6 years ago

from: Sunshine Request <[email protected]>
to: City of Asheville Public Records Request <[email protected]>
date: Wed, Apr 4, 2018 at 2:11 PM
subject: Records Request: Social Media Policy for City of Asheville Employees

Hi City of Asheville,

We’ve just received another request via www.sunshinerequest.com for information that may be available in your office.

Here are the details:

Subject: “Social Media Policy for City of Asheville Employees”

Message: “I would like to request any policies or documentation related to the social media conduct of City employees. If any City departments, such as APD, have additional policies for their department, I would request those as well.”

Thank you for your help!

Sunshine Request

Status: Sent to Government
April 4, 2018 6:00 pm
6 years ago

Submitted to Sunshine Request

Status: Pending