Editor’s Note: Sunshine Request makes no claim as to the veracity of any statements or information contained in any of the requests, or public records, we receive.
Editor’s Note 06/30/23: Thank you for bringing the issue to our attention. The submission above has been marked as “Completed”.
The sender is referring to a November 2022 records request, initially marked as “Completed” by our team on June 06, 2023. It was re-reviewed and has been completed again, as of June 29:
Recently, we realized that the email conversion process we typically use to export .MBOX files to .PDFs should have yielded a total of 619 emails pulled off the flashdrive we received from the City of Northwest. We weren’t aware that there is a 100 file limit to the amount of files Apple Mail allows us to export as .PDFs at one time — This is why it initially appeared as though we’d only received 100 files when we first completed the request on June 06.
It has taken some time for us to further investigate the issue – but we were ultimately able to resolve it by exporting all the files in separate batches of 100 at a time, instead of a bulk export of all 619. On June 29 @ 4:58 PM we emailed Donna and the Mayor to let them know about this process, and asked them to pass along the info to their “IT Company”. We also added an additional Editor’s Note for the Sender to review on June 29 @ 4:45PM. Please review all communications about the request at the URL above.
Given the extraordinary amount of time spent on the request to this point, we do not have the capacity to reopen the request again, or to further follow up with Donna about it. It is very clear from our many experiences sending requests to the City over the past year, that their process for fulfilling requests needs a major overhaul. Fortunately, a recent update we received from Donna does seem to suggest that the City is now considering updates to their website in general, and how they process public records requests moving forward.
☀️ ** NOTE: The results of all completed requests are published on our website, and have been provided to the Sunshine Request Team directly by the disclosing government agency [government entity]. We make no claim as to the veracity of any records or responses we receive from Entities. If anyone in the public has reason to believe that the City has improperly disclosed (or is not disclosing) all available public records in accordance with NC Public Records Law, then Sunshine Request’s policy is to refer you to the disclosing agency [government entity] directly. If you feel that an alleged improper disclosure has taken place, please contact the disclosing agency [government entity] directly for any further assistance. ** ☀️
Additionally, please note —
☀️ Sunshine Request does not control if / when Government entities will confirm receipt, begin processing, complete, or deny requests we submit to them via our website. If you would like to make a request that is time sensitive, we recommend that you reach out to the appropriate government entity directly for assistance with a request, rather than submitting through our site.
Sunshine Request is run by a very small team. Due to holidays, unforeseen events / scheduling conflicts, there may be times that we cannot publish or update requests for several days. We will do our best to process all requests as quickly as possible.
We review and send in requests to the appropriate entities as quickly as we are able, and it is up to the Government agency to determine the timeline and speed with which the request can be processed. We generally try to follow up on requests once every 1 – 2 weeks as we’re able, until the government agency has confirmed that the request has been received and is being processed (and there is some timeline for completion), and we will wait to follow up again during the time period they specify.
Please do not send us additional submissions asking that we “follow up on” a request on our site, or to ask for a status update on a request. If at any time you would like to track the status of your request, please “Search” for your request via the “Search box”, or by viewing the list of requests on the View All Requests page. Any updates we receive will be posted on our site as soon as we are able.
Thank you for using Sunshine Request!☀️